Ready, set .... gift! Send the Best Hong Kong Gift Vouchers this Holiday, Next-day Delivery & Instant E-card

FAQs

1. WHAT IS GIFTWELL?

Giftwell is a convenient, easy way to send luxuriously-presented gift cards from the convenience of your home, office or
on-the-go from anywhere, in an instant.

We believe that gift-giving should be fun and stress-free.

We bring together the most exciting gift-worthy shops and restaurants in one place – so that you can gift better, easier, and
from the comforts of wherever you are.

Our customers trust our taste – we do the hard work of selecting only the most esteemed and stylish shops and restaurants.
Giftwell is a haven of good taste and quality, and the perfect gift, every time.

Giftwell aims to bring back the simple pleasure of gifting by introducing a new, online and modern approach to gift cards to Hong
Kong. Tired of going back to the same places every time you need a gift but don’t know where else to go or don’t have the time to
explore? Giftwell is here to help.

Giftwell is easy to use so that you can choose, personalize, and send gift cards from the best in boutiques, restaurants, spas,
and stores in Hong Kong – all with just a few clicks. Our shops will make anyone swoon – from award-winning restaurants, local
favorites, hidden gems, to coveted boutiques and unique concept stores known only to fashion insiders. These are shops that we
have carefully hand-picked, edited, and would personally patron.

Let your recipients know that you remember what they love – by sending your loved ones a gift card to their favorite stores, or a
gift card to the neighborhood restaurant they’ve been planning to check out “eventually.” Have friends or loved ones in need of
some rest and relaxation? How about surprising them with a gift card to their favorite spa.

Gift cards let your friends and loved ones purchase exactly what they have been longing for. We also think it’s thoughtful that the
gift comes from a shop that is part of Hong Kong’s unique community. The thought does count.

2. HOW DOES GIFTWELL WORK?

Browse our list of stores – then make your choice which store you’d like the gift card for (or simply opt for our most-wanted
You’re So Gifted! Gift Card that can be used at any Giftwell shop!)

Select the amount of your gift card, fill out the recipient’s name, and include a personal message (optional).

Choose either the electronic Virtual Gift Card or the Boxed Card, and let us know the address to ship to, plus the date you’d
like the gift delivered.

Checkout via Paypal.

Sit back and relax. We’ll take care of the rest!

You will be notified when your electronic gift card has been viewed or when your boxed gift card has been signed for.

Giftwell lets you send instant online gifts from the comforts of your home, office, or anywhere you may be. Narrow your search by
price, types of gifts, occasion, as well as the personality of the recipient – a foodie, a hipster, for example.

We tell you what we love, the brands, the awards, and include photos of each shop – pictures speak a thousand words! We even
include a suggested gift amount to take the guesswork out. It’s that simple. You can even specify the date you want the gift to be
sent – now or on a future date.

Whether you need a last-minute gift or something to impress, Giftwell is here to help you gift well and stress-free.

3. IS THERE A FEE TO USE THE SERVICE?

There are no fees to send or receive Giftwell gifts.

We charge only a shipping and handling fee for next-day delivery of our boxed gift cards. There are no fees to send electronic
gift cards.

4. WHAT IS THE DIFFERENCE BETWEEN A BOXED AND VIRTUAL GIFT CARD?

There’s really no difference. They both make the perfect gift.

We provide the boxed gift card in our exclusive chic packaging as an option for those who want a bit of extra oomph to their gift.
The boxed gift card also comes with a hand-written note in beautiful textured craft paper for that personal touch.

Virtual cards are equally stylish and convenient, and just a bit more eco-friendly.

5. WHAT ARE THE DELIVERY OPTIONS?

Giftwell gift cards are sent either electronically or in our exclusive beautiful packaging via next-day messenger service.

For either service, you can specify the date you’d like your gift card delivered.

Virtual gift cards will arrive directly into your recipient’s inbox, or send it to yourself so you can print it out and give it to the
recipient in-person.

6. IS THERE AN ORDER CUT-OFF TIME FOR NEXT-DAY DELIVERY?

For boxed gift card, the order cut-off time for next-day delivery is 12 pm Monday through Friday excluding holidays (e.g., orders
received by 12 pm on Friday are delivered on Saturday).

Orders received on Saturday and Sunday are delivered on Monday at the earliest excluding public holidays.

There is no order cut-off time for gifts sent electronically.

7. WHAT ABOUT SHIPPING COSTS, DELIVERY AREAS & SCHEDULE?

There is no shipping charge for electronic delivery.

Boxed gift cards are shipped in our exclusive luxury packaging next-day to your door for HK$100. We currently deliver to all of
HK Island.

Deliveries are made Monday through Saturday 9 am to 5 pm. We recommend shipping to a business address or an address where
someone is available to sign for the package during these hours.

We are working to expand our next-day delivery service to other areas. In the meantime, please don’t hesitate to contact us to
enquire about deliveries outside of HK Island.

8. HOW TO USE A GIFTWELL CARD?

If you received a Giftwell gift card that already has a name of the shop and address printed on it, simply take the gift card to the
store’s place of business printed on your card. Pick out what you love and present the gift card to the store’s staff for redemption.

Your gift card must be spent all at once in a single transaction. If the value of your intended purchase exceeds the value of your
gift card, you may pay for the remaining balance with cash, credit card, or any other method of payment accepted by our partner.

Giftwell gift cards cannot be returned or redeemed for cash as all sales are final. Giftwell is also unable to replace or refund lost,
stolen, altered, or damaged gifts. Furthermore, by using this website, you agree to be bound by our Terms & Conditions.

9. WHAT IF YOU RECEIVED OUR MOST POPULAR YOU’RE SO GIFTED! GIFT CARD?

If you received a Giftwell gift card that does not have a shop name or address printed on it, and has You’re So Gifted! Gift Card
printed right below the amount of the gift, then you’ve received our most popular gift card!

When you are ready to use your gift card, simply activate your gift card online at http://giftwell.hk/activate by selecting which of
our participating shops you’d like to use your gift card. Upon activation, an e-gift card to the chosen shop will be emailed to you
within one business day.

We recommend activating your Gifted! Gift Card closer to when you’d like to use it, as the two months expiration is applied only
from the day of activation. There is no time limit on when you need to activate your card.

10. DO GIFTWELL CARDS EXPIRE?

The expiration date on Giftwell gift cards is two months from the date the gift is delivered. The card must be used on or before the
expiration date that is marked on every Giftwell gift card.

Gifting a loved one who may be away for two months or longer? Not to worry, with our You’re So Gifted! Gift Card, the two months
expiration is applied only from the point at which your gift recipient activates the gift card online by selecting which Giftwell store
is right for him or her. So there’s plenty of time to use the gift card upon returning from a long vacation!

11. WHAT CURRENCIES ARE GIFTWELL CARDS AVAILABLE IN?

All of our cards are denominated in HK Dollars (HKD).

12. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept credit card payment through Paypal, which means that Visa, MasterCard, Discover, and American Express are all
welcome whether or not you have a Paypal account.

Please feel free to contact us if you have any problems with the Giftwell and Paypal payment process.

Customers in Hong Kong who prefer to pay over the phone or via HSBC bank transfer, please contact our Customer Service
team at +852. 8199. 9827 Monday through Friday, between the hours of 9 am to 6 pm HKT.

13. CAN I PAY OVER THE PHONE OR VIA BANK TRANSFER?

Absolutely! You are welcome to make payment directly into our HSBC bank account. Please contact our Customer Service team
at +852. 8199. 9827 Monday through Friday, between the hours of 9 am to 6 pm HKT or email us at customercare@giftwell.hk
and we’ll be able to help.

14. TELL ME MORE ABOUT YOUR E-COMMERCE SECURITY?

Giftwell takes security very seriously.

We only accept credit card payments through Paypal, which means that your details are immediately transmitted via SSL to a
secure electronic vault. At no time is your credit card information stored on our servers.

15. STILL HAVE QUESTIONS?

Looking for recommendations or have questions about selecting a gift card? Want to get more information on our shops and
restaurants? Not a problem! We’d love to help.

Please email us at customercare@giftwell.hk or write us HERE. Or, if you prefer to speak to us live, our Customer Service team
is available at +852. 8199. 9827 Monday through Friday, between the hours of 9 am to 6 pm HKT.